OTP & Verification
Secure OTP Delivery for a Leading Sierra Leone Bank
A tier-one bank needed a reliable, fast channel for transaction verification and login codes.
The challenge
The bank's previous SMS provider had inconsistent delivery and slow OTP arrival, affecting customer experience and support tickets. They needed sub-5-second delivery and 99%+ reliability to meet internal standards.
The solution
The bank integrated Apphive's REST API for OTP and verification flows. Direct carrier connections to Orange and Africell, automatic retries, and detailed delivery reports gave them full visibility and control.
Results
- OTP delivery time under 5 seconds on average
- Delivery rate above 99.5%, reducing failed verification attempts
- Fewer support calls related to "code not received"